Privacy policy

Last updated: November 24, 2025

Manos Criollas USA (“we,” “our,” “us”) operates this website and online store to offer customers an authentic shopping experience for high quality Latin American frozen foods. Our Services are powered by Shopify Inc., which provides secure e commerce hosting, payment processing, and data protection features.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, make a purchase, or interact with our Services. By using our website, you agree to the practices described below.

1. Personal Information We Collect

We collect information directly from you and automatically when you use our Services. This includes:

Contact Information:
Name, email, phone number, billing and shipping address.

Payment Details:
Card information, payment confirmations, and transaction details. Payments are processed securely by Shopify, and we do not store full card numbers.

Account Information:
Username, password, and saved preferences if you create an account.

Order History:
Products viewed, added to cart, purchased, exchanged, or returned.

Device and Usage Data:
IP address, browser type, pages visited, and general browsing activity.

Communications:
Messages, questions, or feedback you send through our contact forms or email.

We do not intentionally collect personal information from individuals under the age of majority.

2. How We Use Your Information

We use your information to manage and improve your experience, including:

Order Processing:
To confirm orders, process payments, ship products, and manage returns.

Account Management:
To maintain your profile, order preferences, and saved information.

Customer Support:
To respond to your questions or concerns.

Marketing and Promotions:
To send product updates, offers, and recommendations. You may unsubscribe at any time.

Fraud Prevention and Security:
To detect and prevent fraudulent activity or unauthorized access.

Legal Compliance:
To comply with laws, tax rules, and regulatory obligations.

3. How We Share Your Information

We share your information only when necessary to operate our business and deliver your orders. This includes:

Shopify:
Our primary e commerce and payment platform.

Service Providers:
Shipping carriers, payment processors, email marketing tools, and technical support partners.

Legal Authorities:
When required by law or to protect our rights and the safety of our customers.

Business Transfers:
If we ever merge, reorganize, or sell part of the business.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Help the website function properly

  • Remember your preferences

  • Improve performance and navigation

  • Analyze traffic and usage patterns

  • Display relevant ads or promotional content

You can manage cookie settings through your browser or adjust ad preferences through common opt out tools.

5. Data Security and Retention

Your information is stored and protected using Shopify’s secure infrastructure, SSL encryption, and industry standard security practices.

We retain your personal information only as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Comply with legal and tax obligations

  • Resolve disputes and enforce our policies

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing emails

  • Request a copy of your data

You can contact us at info@manoscriollasusa.com to exercise your rights.
For information about Shopify’s data practices, visit https://privacy.shopify.com/en.

7. International Data Transfers

Your information may be processed in countries where Shopify or our service providers operate. These transfers follow secure and lawful data protection practices.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business, legal requirements, or technology. The updated version will always be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions or privacy related concerns, please contact us:

Manos Criollas USA
10501 S Orange Ave, Suite 104
Orlando, FL 32824, USA
Email: info@manoscriollasusa.com