Shipping policy

In order to ensure that our frozen products arrive in optimal condition, we have established the following minimum quantities per order:

Orders that do not meet these minimum quantities cannot be processed.

Once payment is completed, the customer will receive a purchase confirmation at their registered email address.

Subsequently, they will receive a second notification when the order has been prepared and handed over to UPS for shipping.

All orders are subject to availability.

If a requested product is out of stock, Manos Criollas USA will contact the customer to offer one of the following options:

All promotions published on our website are valid only during the specified period or while supplies last.

Promotions cannot be combined with other offers unless explicitly stated.

We reserve the right to modify or cancel any promotion without prior notice, while always honoring orders that have already been confirmed.

If a customer needs to modify an order, they must contact us as soon as possible.

Modifications can only be made if the order has not yet entered the preparation or dispatch process. Once the order has been handed over to UPS, no changes can be made.

Cancellation requests will only be accepted before the order enters preparation.

After that point, cancellations will not be possible due to the perishable nature of our products.

Our products are 100% handcrafted and are shipped frozen to preserve their quality. Upon receiving your order, we recommend checking the contents and placing the products immediately in the freezer to maintain their quality and freshness.