TERMS OF SERVICE | OVERVIEW

Last Updated: October 31, 2025

Welcome to Manos Criollas USA.
The terms “we,” “us,” and “our” refer to Manos Criollas USA, operated by Delichill, LLC, a Florida based food manufacturing and distribution company that specializes in authentic Latin and Venezuelan cuisine.

Manos Criollas USA operates this online store and website, along with all related information, content, features, tools, products, and services. These elements together form the shopping experience we offer, known as the “Services.” Our store is hosted on Shopify, which provides the e commerce platform that allows us to serve you.

By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the security of your account and password. Manos Criollas USA is not responsible for any loss or damage resulting from your failure to protect this information.

2. Our Products

We work to display our products as accurately as possible, including colors, images, and descriptions. Device screens may vary, so we cannot guarantee perfect accuracy. Product availability, packaging, and descriptions may change without notice. We reserve the right to discontinue any product or limit quantities at any time.

3. Orders

When you place an order through our online store, it represents an offer to purchase. We may accept or decline your order at our discretion. Orders are accepted once payment is processed and confirmed. If we cannot fulfill your order, we will notify you using the contact information you provided.

All purchases are intended for personal use and not for resale unless you are an approved distributor. Refunds and returns follow our Return and Refund Policy.

4. Prices and Billing

Prices appear in U.S. dollars and may change without notice. Sales tax, shipping, and handling are calculated at checkout. Promotions or discounts cannot be combined unless clearly stated.

You agree to provide valid and up to date payment information. You authorize us to charge your payment method for all purchases made through our store. If a payment cannot be processed, we reserve the right to cancel the order or suspend your account.

5. Shipping and Delivery

Orders are processed and shipped Monday through Friday, excluding holidays. Delivery estimates are for convenience only and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or circumstances beyond our control. Once your order is handed to the carrier, the risk of loss transfers to you.

6. Intellectual Property

All content on this website, including logos, text, product names, images, recipes, and designs, belongs to Manos Criollas USA or its licensors. It is protected by U.S. and international copyright and trademark laws. You may not copy or distribute any content without written permission.

Shopify and related trademarks belong to Shopify Inc. All other trademarks belong to their respective owners.

7. Optional Tools

We may offer access to third party tools or integrations, such as payment gateways or chatbot systems. You acknowledge that these tools are provided as is and without warranties. Your use of any third party tool is at your own risk and subject to the provider’s terms.

8. Third Party Links

Our site may contain links to third party websites. We are not responsible for the content, security, or practices of those sites. Any interactions or transactions with those sites are solely between you and the third party.

9. Relationship with Shopify

Our website is hosted by Shopify. Shopify provides the platform that allows us to sell our products. Shopify is not responsible for your purchases, for the products you receive, or for any issue that arises between you and Manos Criollas USA. You agree to release Shopify and its affiliates from any claims related to your use of our store.

10. Privacy Policy

Your use of our Services is governed by our Privacy Policy and by Shopify’s Privacy Policy. These policies explain how personal information is collected, used, and shared.

11. Feedback and User Content

If you submit suggestions, reviews, or any content to us, you grant us a perpetual, royalty free license to use that content for marketing or operational purposes. You confirm that any content you submit is lawful and does not infringe on any third party rights.

12. Errors or Inaccuracies

From time to time, our site may contain errors or omissions related to descriptions, availability, or other details. We reserve the right to correct such errors or cancel orders affected by them without prior notice.

13. Prohibited Uses

You agree not to use our site for unlawful or abusive purposes. This includes violating laws, infringing intellectual property, harassing others, spreading malware, or attempting unauthorized access. We may suspend or terminate your account for any violation of these terms.

14. Termination

We may suspend or terminate your account at any time, with or without cause, and without notice. You remain responsible for all charges incurred before termination.

15. Disclaimer of Warranties

Our Services and products are provided as is and as available. We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non infringement. We do not guarantee uninterrupted or error free service.

16. Limitation of Liability

To the fullest extent permitted by law, Manos Criollas USA, Delichill LLC, its owners, employees, and partners are not liable for indirect, incidental, or consequential damages related to your use of the Services or products purchased. This includes lost profits, data, or goodwill.

17. Indemnification

You agree to indemnify and hold harmless Manos Criollas USA, Delichill LLC, Shopify, and their affiliates, employees, and agents from any claims arising from your violation of these Terms or any applicable laws.

18. Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections remain in full force and effect.

19. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and Refund Policy, form the full agreement between you and Manos Criollas USA. Any waiver must be in writing and does not represent a continuing waiver of the same or other terms.

20. Assignment

You may not transfer your rights or responsibilities under these Terms without our written consent. We may assign these Terms to an affiliate or successor without notice.

21. Governing Law

These Terms are governed by the laws of the State of Florida. You agree to submit to the exclusive jurisdiction of the state and federal courts in Orange County, Florida.

22. Changes to Terms of Service

We may update or modify these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of the Services means you accept the updated Terms.

23. Contact Information

For any questions related to these Terms or our Services, please contact us:

Manos Criollas USA
Operated by Delichill, LLC
10501 S Orange Ave, Suite 104
Orlando, FL 32824
Email: info@manoscriollasusa.com
Phone: +1 (321) 695 0077