Refund policy

Return and Refund Policy

Thank you for choosing Manos Criollas USA. We prepare and ship every order with great care to make sure your products arrive fresh and in perfect condition. Because our items are frozen and perishable, we follow a strict policy to protect product quality and food safety.

All Sales Are Final for Frozen Products

Since our products are perishable, we are not able to accept returns. Once an order has been delivered, all sales are final. This helps us guarantee safety and freshness for every customer.

Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong items, please contact us within 24 hours of delivery.

To assist you quickly, we will need:

  • A photo of the box and packaging

  • A photo of the product you received

  • Your order number and full name

Send everything to info@manoscriollasusa.com.

After reviewing the case, we may offer a replacement or store credit when applicable.

Carrier Delays

We ship using trusted carriers and insulated packaging. Once the package is handed to the carrier, transit delays are outside our control.

We cannot offer refunds for:

  • Delays caused by the carrier

  • Packages left outside after delivery

  • Thawing due to unattended deliveries

We recommend tracking your shipment and making sure someone is available to receive your order.

Incorrect or Incomplete Address

Please verify your shipping address before completing your order. We cannot provide refunds for packages delivered to an incorrect or incomplete address provided by the customer.

If the package is returned to us, additional shipping fees may apply to resend it.

Order Cancellations

Orders can only be cancelled before they are processed or shipped.
Once your order enters the fulfillment stage, it cannot be cancelled due to the nature of our frozen products.

To request a cancellation, email us immediately at info@manoscriollasusa.com.

Missing Items

If you notice something missing from your order, contact us within 24 hours. Please include:

  • Your order number

  • A photo of the box and contents

We will verify the issue and send the missing product or offer store credit when appropriate.

Quality Concerns

If you believe there is a quality issue with your product, please notify us within 24 hours of delivery.
Include photos and a brief explanation so we can review the situation and assist you properly.

Contact Us

If you have any questions or need help with your order, we are here to support you.

📍 Manos Criollas USA
10501 South Orange Avenue, Suite 104
Orlando, FL 32824

📞 +1 (321) 695 0077
📩 info@manoscriollasusa.com